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CUSTOMER CARE

Last updated  July 18 2025

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Store Policy

At Made in the Neighborhood, we’re committed to providing a welcoming, transparent, and fair shopping experience.
Because we operate as a consignment shop, many items are one-of-a-kind and pre-owned. This means:

  • All sales are final unless otherwise noted.

  • We carefully inspect and describe each item to the best of our ability.

  • Items may show signs of gentle wear — please review photos and descriptions before purchasing.

  • Prices are set in agreement with consignors and may vary depending on item condition and rarity.

We reserve the right to refuse service to anyone suspected of fraud, abuse, or policy violations.

Privacy & Safety

Your privacy and security are a top priority.

  • We never sell or share your personal information with third parties.

  • Transactions on our site are encrypted using SSL (Secure Socket Layer) technology.

  • Payment info is processed securely through trusted payment gateways like PayPal and Stripe.

  • We comply with Pennsylvania data privacy regulations and take all reasonable steps to protect your information.

If you ever suspect unauthorized activity on your account or have privacy concerns, please contact us immediately at [your support email].

Wholesale Inquiries

Looking to stock Made in the Neighborhood items in your store or collaborate on a local project?

We occasionally offer bulk consignment opportunities or community retail partnerships for local artists, vintage dealers, or boutique owners.

Please contact [your email or contact form link] with:

  • Your store or business name

  • The type of products you're interested in

  • Quantity and timeframe

  • Any resale license info if applicable

We love supporting fellow small businesses and will review each request on a case-by-case basis.

Payment Methods

We accept the following secure payment options:

  • 💳 Credit / Debit Cards (Visa, MasterCard, Discover, AmEx)

  • 🅿️ PayPal

  • 💵 Offline Payments (Cash or card in-store)

All online payments are processed through secure, PCI-compliant gateways.
Pennsylvania state sales tax will be applied where applicable.

Additional Info (PA Compliance)

  • Sales made to PA residents may be subject to 6% state sales tax, plus any local taxes where required.

  • We follow PA Department of Revenue guidelines for consignment sales and secondhand goods.

  • If you are tax-exempt (resellers, non-profits), please email your Pennsylvania Sales Tax Exemption Certificate before making a purchase.

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